Delivery & Lead Times

Professional thermal imaging equipment is often supplied in a specific camera, lens and accessory configuration. Lead times therefore vary according to the manufacturer, model, configuration and current availability.

Corey Technical will keep you informed throughout the order process, from confirming availability through to dispatch and delivery. If you need equipment by a particular date, please contact us before ordering so we can check the expected lead time for your chosen configuration.

Corey Technical commits to always using the fastest delivery option. If you're ordering from us then you're buying a serious, highly precise (and very valuable) bit of kit. The least we can do is get it to you as quickly as possible without an extra delivery charge.

All orders are shipped 100% insured and protected against faults, damage or theft.

Lead times confirmed

Estimated availability is shown on the relevant product page or confirmed before your order is fulfilled.

Tracked delivery

Orders are sent using a tracked delivery service. A signature may be required for high-value equipment.

No unexpected import charges

For UK orders, any applicable import VAT, customs clearance and duties arising from our fulfilment arrangements are managed by Corey Technical.

How your order is processed

Once your order has been received, Corey Technical will review the selected camera, lens and accessories and confirm the order with the relevant manufacturer or supplier.

You will be contacted if:

the expected lead time differs materially from the information shown when you ordered;
part of your selected configuration is temporarily unavailable;
we need to confirm a technical or delivery detail; or
an alternative configuration could meet your requirements sooner.

When your equipment has been dispatched, tracking information will be provided as soon as it becomes available.

Lead times by manufacturer

Delivery times differ between manufacturers and may also vary by camera model, lens configuration and current availability. The estimates below apply to UK orders and should be treated as guidance rather than guaranteed delivery dates.

Fluke

Fuke cameras and standard configurations are normally delivered within approximately 1–5 working days, subject to availability.

If a selected camera, lens or configuration is not immediately available, Corey Technical will confirm the expected delivery window.

Guide Sensmart

Guide Sensmart cameras and standard configurations are normally delivered within approximately 7–10 working days, subject to availability.

Certain camera and lens combinations, specialist lenses or configurations that are not immediately available can take up to 75 days.

Testo

Testo cameras and standard configurations are normally delivered within approximately 1–5 working days, subject to availability.

If a selected camera, lens or configuration is not immediately available, Corey Technical will confirm the expected delivery window.

The expected lead time shown on the individual product page or confirmed directly by Corey Technical should take precedence over this general estimate.

If your project has a fixed deadline, please contact us before ordering and we will check the latest availability for the exact camera and lens configuration you require.

Professional thermal imaging cameras are high-value instruments and are sent using an appropriate tracked courier service. Delivery may require a signature, so we recommend using an address where somebody will be available to receive the parcel.

Tracking details will be sent when they become available. Courier delivery estimates are provided for guidance and can occasionally change because of weather, transport disruption, customs processing or other circumstances outside our direct control.

Please check that your delivery address and contact details are correct before submitting your order. Once an order has entered fulfilment, it may not be possible to redirect it.

Any applicable delivery charge will be shown during checkout or included in your quotation before you place the order.

Additional charges or arrangements may apply to locations outside standard UK mainland delivery areas. Please contact Corey Technical before ordering if delivery is required to Northern Ireland, the Scottish Highlands or islands, the Channel Islands, the Isle of Man or a location outside the United Kingdom.

Some equipment may be dispatched directly from a manufacturer or supply partner outside the United Kingdom.

Where this forms part of Corey Technical’s fulfilment arrangements for a UK order, Corey Technical will manage the applicable import process. You will not be asked by the courier to pay unexpected import VAT, customs clearance charges or duties unless a different arrangement has been expressly agreed with you in advance.

Cameras, lenses and accessories may not always become available at the same time. Where appropriate, an order containing multiple items may be delivered in more than one shipment.

We will let you know if we expect your order to be split. You will not be charged an additional delivery fee because Corey Technical has chosen to divide an order into separate shipments.

Please inspect the parcel and equipment as soon as reasonably possible after delivery.

If the packaging appears damaged:

photograph the external packaging before opening it;
retain the packaging and all supplied materials;
check the equipment and included accessories carefully; and
contact Corey Technical promptly if anything appears damaged or missing.

Please do not return equipment without first contacting us. We will record the issue and provide the appropriate next steps.

Lead times are based on the information available from the relevant manufacturer or supplier and may occasionally change after an order has been placed.

If there is a material delay, Corey Technical will contact you with the revised estimate and explain the available options. Depending on the circumstances, these may include continuing with the original order, considering a suitable alternative or cancelling the affected item where permitted by the applicable order terms and your statutory rights.

Need equipment for a scheduled inspection, project or procurement deadline?

Contact Corey Technical before ordering and tell us the camera, lens configuration, quantity and required delivery date. We will check the latest available information and help you choose the most appropriate route.

Check availability Contact Corey Technical