Privacy Policy

Last updated: 2 September 2026

1. Who we are

Corey Technical Ltd, trading as Corey Technical, is the controller responsible for the personal information described in this Privacy Policy.

Corey Technical Ltd is registered in England and Wales under company number 17388835.

Website: https://coreytechnical.co.uk

Email: hello@coreytechnical.co.uk

Telephone: 07533 952 969

Registered office: 8 Chainey Pieces, Haverhill, Suffolk, CB9 8BG, United Kingdom

2. Scope of this policy

This Privacy Policy explains how we collect, use, retain and share personal information when you:

  • visit or use our website;

  • create or use a customer account;

  • browse, purchase or return a product;

  • request a quotation;

  • request camera or lens advice;

  • submit a contact, support, warranty or fault enquiry;

  • communicate with us by email, telephone or another channel;

  • subscribe to marketing communications;

  • represent a customer, manufacturer, supplier, distributor or other organisation dealing with us; or

  • otherwise interact with Corey Technical.

It should be read alongside our Cookie Policy and any additional privacy information provided when personal information is collected.

3. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information.

Identity and contact information

  • Your name.

  • Email address.

  • Telephone number.

  • Billing and delivery addresses.

  • Job title.

  • Company or organisation name.

  • Customer account details.

  • Communication preferences.

Quotation and advice information

  • Products and quantities you are considering.

  • Your intended application.

  • Inspection targets and working distances.

  • Temperature and measurement requirements.

  • Lens and accessory requirements.

  • Project timescales.

  • Budget or procurement information you choose to provide.

  • Photographs or documents submitted to help us understand your requirements.

  • Information contained in quotation, camera-advice and lens-advice forms.

Order and transaction information

  • Products, variants, lenses and accessories ordered.

  • Order numbers.

  • Prices, discounts, VAT and delivery charges.

  • Payment status and method.

  • Billing and delivery information.

  • Purchase history.

  • Quotations, invoices, credit notes, refunds and returns.

  • Delivery tracking and fulfilment information.

  • Communications relating to an order.

We do not normally receive or store complete payment-card details. Payments are processed by Shopify and the relevant payment provider, which may provide us with limited information such as the payment method, payment status and partial card details.

Support, returns and warranty information

  • Product model and serial number.

  • Purchase and warranty information.

  • Descriptions of faults or performance issues.

  • Photographs, videos and sample thermal images.

  • Error messages.

  • Firmware and software information.

  • Troubleshooting information.

  • Repair, replacement and return records.

  • Correspondence with manufacturers, suppliers and service providers.

Information stored on equipment returned for inspection may be accessible during diagnosis or repair. You should remove or back up personal, confidential or commercially sensitive information before returning equipment wherever reasonably possible.

Communications

  • Emails, telephone notes and other correspondence.

  • Contact-form submissions.

  • Complaints and feedback.

  • Reviews or testimonials.

  • Records of your communication and marketing preferences.

Telephone calls are not routinely recorded unless we tell you otherwise.

Marketing information

  • Whether you have subscribed to marketing.

  • The communications sent to you.

  • Whether a message was delivered, opened or selected, where the relevant technology is enabled.

  • Your product or content interests.

  • Your opt-out or unsubscribe status.

Technical and usage information

When you use our website, Shopify, Google and other approved providers may collect:

  • IP address.

  • Browser and device information.

  • General location derived from an IP address.

  • Cookie and device identifiers.

  • Pages viewed and actions taken.

  • Referring website, search engine or campaign.

  • Date, time and duration of visits.

  • Cart and checkout activity.

  • Website errors.

  • Security, fraud-prevention and diagnostic information.

Further information is available in our Cookie Policy.

4. Sensitive personal information

We do not normally need to collect special-category or other sensitive personal information.

Please do not submit information about health, ethnicity, religion, political opinions, trade-union membership, genetics, biometrics, sexual orientation or criminal matters unless it is genuinely necessary and we have specifically requested it.

If you include unnecessary sensitive information in an enquiry or document, we may delete or redact it where reasonably possible.

5. How we receive personal information

We may receive personal information:

  • directly from you;

  • from the company or organisation you represent;

  • through our website, forms and customer accounts;

  • through email, telephone or other correspondence;

  • when you place an order or request a quotation;

  • through cookies, pixels and similar technologies;

  • from Shopify, payment providers and fraud-prevention services;

  • from manufacturers, suppliers, distributors and service providers;

  • from couriers and delivery partners;

  • from analytics and advertising providers;

  • from publicly available professional or business sources;

  • from professional advisers or authorities where appropriate; or

  • from another person authorised to act on your behalf.

If you provide personal information about another person, you must ensure that you are authorised to provide it and that the person has received any privacy information required by law.

6. How and why we use personal information

We use personal information only where we have a lawful basis to do so.

Responding to enquiries and providing advice

We use your contact details and the information in your enquiry to respond, understand your requirements and provide relevant product, camera or lens information.

Our lawful basis is taking steps at your request before entering into a contract where applicable, and our legitimate interest in responding to enquiries and providing effective customer service.

Preparing quotations

We use your identity, company, contact and product-requirement information to prepare, issue, discuss and update quotations.

Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in managing commercial enquiries.

Processing and fulfilling orders

We use personal information to:

  • accept and process orders;

  • take or confirm payment;

  • verify billing and delivery information;

  • supply the selected products;

  • arrange delivery;

  • provide order and tracking updates;

  • issue invoices and credit notes;

  • manage cancellations, returns and refunds; and

  • communicate about the contract.

Our lawful basis is performing a contract with you or taking steps at your request before entering into one.

Where you act on behalf of an organisation, we may rely on our legitimate interest in managing and fulfilling the contract with that organisation.

Direct manufacturer or supplier fulfilment

Some orders may be dispatched directly by a manufacturer, distributor or supply partner.

Where necessary, we may provide the fulfilment partner with your name, organisation, delivery address, telephone number, email address, ordered products and relevant delivery instructions.

Our lawful basis is performing the contract and our legitimate interest in arranging efficient fulfilment.

Payment and fraud prevention

We use relevant identity, order, technical and transaction information to process payments, verify transactions, prevent fraud, protect customer accounts and maintain website security.

Our lawful basis is performing the contract, complying with legal obligations and our legitimate interest in protecting customers and the business from fraud, misuse and security threats.

Delivery and tracking

We use your name, delivery address, telephone number, email address and order details to arrange tracked delivery and provide delivery updates.

Our lawful basis is performing the contract.

Returns, warranties and fault support

We use order, product, serial-number, contact and technical information to:

  • assess return requests;

  • investigate faults;

  • provide troubleshooting;

  • arrange collections or returns;

  • communicate with manufacturers and service providers;

  • administer warranties;

  • coordinate repairs or replacements; and

  • establish the appropriate resolution.

Our lawful basis is performing the contract, complying with legal obligations and our legitimate interest in providing after-sales support and managing warranty claims.

Customer accounts

We use account and contact information to create and maintain customer accounts, display relevant order information and protect account security.

Our lawful basis is performing the contract and our legitimate interest in providing secure account functionality.

Operating and protecting the website

We use technical and security information to:

  • operate the website;

  • diagnose errors;

  • maintain security;

  • prevent misuse;

  • protect accounts;

  • manage consent choices; and

  • improve website performance.

Our lawful basis is our legitimate interest in operating a secure, reliable and effective website and, where applicable, compliance with legal obligations.

Analytics and website improvement

Where required, we use analytics cookies and similar technologies only after receiving consent.

Analytics help us understand how visitors find and use the website, evaluate content and identify technical or usability problems.

Our lawful basis for storing or accessing optional analytics technologies is consent. The associated processing of personal information may be based on consent or our legitimate interest in understanding and improving our website, as applicable.

You can change or withdraw your choices through our cookie controls.

Advertising and conversion measurement

Where enabled and permitted, we may use Google and other advertising services to measure campaigns, attribute enquiries or purchases, create advertising audiences and deliver relevant advertising.

Where consent is required, advertising cookies and pixels will not be activated unless you accept marketing cookies.

Our lawful basis is consent where required. Certain limited processing may also be based on our legitimate interest in measuring and promoting our business where lawful and appropriate.

Marketing communications

We may send marketing communications where:

  • you have given consent;

  • the law permits us to rely on an existing customer relationship;

  • you represent a corporate organisation and the relevant business-to-business marketing rules permit the communication; or

  • another lawful basis applies.

We will identify ourselves and provide a clear way to unsubscribe or object.

Our data-protection lawful basis will normally be consent or legitimate interests, depending on the recipient, relationship and method of communication.

You can unsubscribe at any time using the link in an email or by contacting us.

Supplier and commercial relationships

We use information about manufacturer, distributor, supplier and professional contacts to establish, manage and develop commercial relationships.

Our lawful basis is our legitimate interest in operating and developing our business. Where the processing relates directly to a contract with an individual, it may also be necessary to enter into or perform that contract.

Legal, tax and administrative purposes

We may use personal information to:

  • maintain accounting and business records;

  • comply with tax, company, consumer and regulatory obligations;

  • respond to lawful requests from authorities;

  • obtain professional advice;

  • establish, exercise or defend legal claims;

  • enforce agreements;

  • prevent unlawful activity; and

  • protect our rights, customers and business.

Our lawful basis is compliance with legal obligations and our legitimate interest in administering and protecting the business.

Business transfers

We may use or disclose relevant information in connection with a proposed investment, financing, sale, merger, restructuring or transfer of all or part of the business.

Our lawful basis is our legitimate interest in managing the future of the business. Information will be limited and protected where reasonably appropriate.

7. If you do not provide information

We may need certain personal information to respond to an enquiry, provide a quotation, process an order, arrange delivery or administer a warranty claim.

If required information is not provided, we may be unable to provide the relevant service, enter into or perform a contract, or properly investigate an issue.

Optional fields will be identified where appropriate.

8. Who we share personal information with

We may share personal information with carefully selected recipients where necessary, including:

  • Shopify, which hosts and supports our website and online store;

  • payment processors, banks and payment providers;

  • fraud-prevention and website-security providers;

  • manufacturers, distributors and suppliers;

  • couriers, freight companies, customs agents and delivery partners;

  • repair, warranty, calibration and technical service providers;

  • form, email, communication and business-software providers;

  • website developers, hosting, IT and support providers;

  • analytics and advertising providers, including Google, subject to applicable consent requirements;

  • accountants, insurers, legal advisers and other professional advisers;

  • tax authorities, regulators, courts, law-enforcement bodies and public authorities where legally required;

  • a purchaser, investor, successor or adviser involved in a potential business transfer; and

  • other parties where you ask or authorise us to make the disclosure.

We do not sell personal information in exchange for money.

Service providers may process information only as necessary to provide their services and in accordance with their contractual and legal obligations.

Some recipients, including Shopify, payment providers and manufacturers, may also act as independent controllers for particular processing. Their own privacy policies will apply where they independently determine how and why personal information is used.

9. Shopify

Our website and online store are hosted by Shopify.

Shopify processes information about your device, use of the website, account, cart, checkout and transactions to provide, secure and improve its platform and services.

Depending on the features you use, Shopify may combine information from your interactions with this store, other Shopify merchants and Shopify services such as Shop or Shop Pay.

Further information is available in Shopify’s privacy information:

https://www.shopify.com/legal/privacy

Shopify’s privacy portal is available at:

https://privacy.shopify.com

10. Google services

We use Google Analytics and may use Google advertising and product-listing services.

Depending on your consent choices and the services enabled, Google may process technical, usage, conversion and advertising information.

Further information about Google’s processing and privacy controls is available at:

https://policies.google.com/privacy

Google advertising preferences can be managed at:

https://myadcenter.google.com

More information about the cookies and technologies used is available in our Cookie Policy.

11. International transfers

Shopify, Google, manufacturers and some other providers may process personal information outside the United Kingdom.

This may include the transfer of necessary order and delivery information to a manufacturer or fulfilment partner located outside the United Kingdom.

Where UK data-protection law applies to a restricted international transfer, we will ensure that an appropriate transfer mechanism is used. This may include:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved contractual clauses;

  • another legally approved safeguard; or

  • a permitted exception where appropriate.

We will take reasonable steps to ensure that transferred information remains appropriately protected.

You may contact us for further information about the safeguards relevant to a particular transfer.

12. Automated processing and fraud screening

Shopify, payment providers and fraud-prevention services may use automated systems to assess transactions, identify suspected fraud and protect accounts.

These systems may consider information such as order value, payment information, IP address, device characteristics, location and previous transaction patterns.

A transaction may be delayed, referred for review or declined where it presents a suspected fraud or security risk.

Where you believe an order has been incorrectly affected, contact us and we will review the available information where we are able to do so.

We do not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects independently of these payment, security and fraud-prevention processes.

13. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty, fraud-prevention and dispute-resolution requirements.

Our general retention periods are:

  • General enquiries: normally up to 24 months after the last meaningful communication.

  • Unsuccessful quotations and advice enquiries: normally up to 24 months after expiry or the last meaningful communication.

  • Customer accounts: while the account remains active and for a reasonable period afterwards.

  • Orders, invoices, payments, refunds and accounting records: normally six years after the relevant transaction or financial period, or longer where legally required.

  • Delivery and fulfilment records: normally up to six years after the order.

  • Returns, complaints, warranty and fault records: normally for the applicable warranty period and up to six years after the matter is closed where reasonably required.

  • Supplier and commercial relationship records: for the duration of the relationship and normally up to six years afterwards.

  • Marketing information: until you unsubscribe, withdraw consent or the information is no longer required.

  • Marketing suppression records: for as long as reasonably necessary to ensure that an opt-out is respected.

  • Security and fraud-prevention records: normally up to 24 months unless required for an investigation, dispute or legal obligation.

  • Cookie and analytics information: for the periods described in our Cookie Policy or the relevant provider’s documentation.

We may retain information for longer where required by law or reasonably necessary to establish, exercise or defend legal claims.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

14. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

  • access controls;

  • account authentication;

  • encryption provided by relevant platforms;

  • secure payment processing;

  • software and system updates;

  • backups;

  • supplier due diligence; and

  • appropriate contractual protections.

No internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your customer-account credentials secure and should contact us promptly if you suspect unauthorised access.

15. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your information;

  • ask us to restrict how your information is used;

  • object to processing based on legitimate interests;

  • object at any time to direct marketing;

  • receive certain information in a portable format;

  • withdraw consent at any time where processing is based on consent; and

  • complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal conditions or exemptions.

We may need to verify your identity and clarify your request before responding.

We will normally respond within one month, although the law may permit additional time for a complex request. We will tell you if additional time is required.

You will not normally be charged for exercising your rights. A reasonable fee may be charged, or a request refused, where permitted by law because it is manifestly unfounded or excessive.

To exercise your rights, email:

hello@coreytechnical.co.uk

16. Your right to object

You have the right to object at any time to the use of your personal information for direct marketing. If you object, we will stop using your information for that purpose.

You may also object to processing based on our legitimate interests.

If you object to legitimate-interest processing, we will stop the relevant processing unless we have compelling legitimate grounds to continue or the processing is required to establish, exercise or defend legal claims.

17. Marketing preferences

You can stop receiving marketing communications by:

  • selecting the unsubscribe link in a marketing email;

  • changing any available account preferences; or

  • emailing hello@coreytechnical.co.uk.

Unsubscribing from marketing will not prevent us from sending necessary transactional or service communications about an enquiry, quotation, order, delivery, return, warranty or account.

We may retain limited information on a suppression list to ensure that your marketing preference continues to be respected.

18. Cookies

We use cookies and similar technologies for essential website functionality and, subject to your choices, analytics and marketing.

You can manage optional cookies through the cookie banner or Cookie preferences control available on our website.

Further information is provided in our Cookie Policy.

19. Third-party websites

Our website may link to manufacturer websites, software downloads, social-media platforms and other third-party services.

Those organisations may collect and use personal information under their own privacy policies. We are not responsible for the privacy practices of a third-party website or service that we do not control.

You should review the relevant privacy information before submitting personal information to a third party.

20. Children

Our website and products are intended for adult, professional and commercial audiences and are not directed at children.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, contact us so that we can investigate and take appropriate action.

21. Privacy complaints

Contact us first if you have concerns about how we collect or use your personal information.

Please explain the nature of your concern and provide enough information for us to investigate it. We will acknowledge and respond to privacy complaints in accordance with applicable data-protection requirements.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

Website:

https://ico.org.uk/make-a-complaint/

You may also have the right to complain to another applicable data-protection regulator if you live or work outside the United Kingdom.

22. Changes to this policy

We may update this Privacy Policy to reflect changes to our business, website, products, service providers, fulfilment arrangements or legal obligations.

The current version will appear on this page with an updated date.

Material changes may also be communicated by another appropriate method where required.

23. Contact us

For privacy questions, complaints or requests, contact:

Corey Technical Ltd
Trading as Corey Technical

Email: hello@coreytechnical.co.uk
Telephone: 07533 952 969
Website: https://coreytechnical.co.uk

Registered office:
8 Chainey Pieces
Haverhill
Suffolk
CB9 8BG
United Kingdom

Registered in England and Wales
Company number: 17388835
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