Shipping Policy

Last updated: 2 September 2026

This Shipping Policy explains how orders placed with Corey Technical Ltd, trading as Corey Technical, are processed and delivered.

Professional thermal imaging equipment is often supplied in a specific camera, lens and accessory configuration. Availability and lead times therefore vary according to the manufacturer, product, configuration and destination.

We will keep you informed throughout the order process and contact you if the expected lead time changes materially.

1. DELIVERY DESTINATIONS

Orders placed through our website are currently intended for delivery to addresses within the United Kingdom.

Delivery to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands or other remote locations may require additional time or charges. Where applicable, these will be shown at checkout or confirmed before your order is accepted.

We do not routinely offer international delivery through the website. If you require delivery outside the United Kingdom, contact hello@coreytechnical.co.uk before ordering. Any international supply must be agreed separately in writing.

We cannot normally deliver high-value equipment to PO boxes, parcel lockers or unsecured collection locations.

2. DELIVERY CHARGES

Any applicable delivery charge will be shown at checkout, included in your quotation or confirmed before your order is accepted.

At present - all orders to confirmed UK addresses are shipped for free.

Delivery charges may depend on:

The product and order value;
The number and size of parcels;
The delivery destination;
The manufacturer or fulfilment location;
Any enhanced or time-specific delivery service requested; and
Insurance or specialist-handling requirements.

If a delivery charge cannot be calculated automatically, we will contact you before processing the order.

3. ORDER PROCESSING

After receiving an order, Corey Technical will review the products, selected variants, lens configuration, delivery information and availability.

Where necessary, we will confirm the order with the relevant manufacturer, distributor or supplier before dispatch.

We may contact you if:

The expected lead time differs materially from the information shown when you ordered;
Part of the selected configuration is temporarily unavailable;
We need to confirm a technical or delivery detail;
An alternative configuration could meet your requirements sooner; or
Additional information is required to fulfil the order safely.

Please respond promptly to requests for information. An order may be delayed if we cannot confirm necessary configuration, payment, identity or delivery details.

4. DELIVERY ESTIMATES

Delivery estimates are provided in working days. Working days are Monday to Friday, excluding UK bank holidays.

Unless expressly stated otherwise, an estimated lead time is an estimate rather than a guaranteed delivery date.

The lead time shown on the relevant product page, quotation or order confirmation takes precedence over any general estimate in this policy.

Lead times may vary according to:

Manufacturer and product;
Current stock availability;
Camera and lens configuration;
Specialist lenses or accessories;
Production and preparation requirements;
Manufacturer shutdowns and public holidays;
Customs clearance;
Carrier capacity;
Delivery destination; and
Events outside our reasonable control.

If you need equipment by a particular date, contact us before ordering so we can check the latest availability for the exact configuration required.

5. LEAD TIMES BY MANUFACTURER

Delivery times differ between manufacturers and may also vary by camera model, lens configuration and current availability.

Fluke

Fluke cameras and standard configurations are normally delivered within approximately 1–5 working days to most UK mainland addresses, subject to availability.

If a selected camera, lens or configuration is not immediately available, Corey Technical will confirm the expected delivery window. The lead time shown on the individual product page or confirmed directly with you will take precedence over this general estimate.

Guide Sensmart

Guide Sensmart cameras and standard configurations are normally delivered within approximately 7–10 working days, subject to availability.

Certain camera and lens combinations, specialist lenses or configurations that are not immediately available can take up to approximately 75 days.

Testo

Testo cameras and standard configurations are normally delivered within approximately 1–5 working days to most UK mainland addresses, subject to availability.

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(Where an expected delivery period for a consumer order exceeds 30 days, that longer delivery period will be made clear or agreed with you as part of the order.)

(Further manufacturer-specific estimates may be added to this policy as our product range expands.)

6. DIRECT MANUFACTURER OR SUPPLIER FULFILMENT

Some equipment is dispatched directly to the customer by the manufacturer, distributor or another approved fulfilment partner.

A parcel may therefore arrive in manufacturer-branded packaging and the sender shown on the delivery notification may differ from Corey Technical.

Corey Technical remains your point of contact regarding the order. If you have questions about delivery, damage, shortages, returns or warranty support, contact us rather than approaching the fulfilment partner unless we specifically instruct you otherwise.

7. IMPORT VAT, CUSTOMS AND DUTIES

Some products may be dispatched to the United Kingdom from a manufacturer or supplier located outside the UK.

For orders accepted by Corey Technical for delivery to a UK address, Corey Technical will arrange and pay the applicable import VAT, customs-clearance costs and duties arising from our standard fulfilment arrangements.

You should not receive a separate request to pay unexpected import charges for a standard UK order.

If a courier or customs agent contacts you requesting payment, do not pay it without first contacting us at hello@coreytechnical.co.uk.

Different arrangements may apply to an exceptional or international order, but these will be agreed with you in writing before the order is accepted.

8. TRACKED AND INSURED DELIVERY

Orders are sent using an appropriate tracked delivery service and insured in transit.

Tracking details will be provided when they become available. Tracking may not appear immediately after a shipping notification is issued and may take time to update after the carrier receives the parcel.

A signature or other proof of delivery will normally be required due to the value of the equipment.

Please ensure that an authorised person is available to receive and inspect the delivery.

9. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address, postcode, contact name and telephone number.

For delivery to commercial premises, please provide any information needed by the carrier, including:

Company or site name;
Building, unit or department;
Reception or goods-in instructions;
Site opening hours;
Access restrictions; and
The name of an authorised recipient.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched. For fraud-prevention and insurance reasons, the carrier may not be permitted to redirect high-value equipment to a different address.

10. MULTIPLE-ITEM ORDERS

Products within the same order may have different lead times or may be fulfilled from different locations.

We may:

Hold the order and dispatch everything together;
Send the available products separately; or
Contact you to agree the most suitable arrangement.

You will not normally be charged additional delivery fees solely because we choose to divide an order into multiple shipments.

Separate parcels may have different tracking references and may arrive on different days.

11. DELIVERY ATTEMPTS

The carrier may contact you by email, text message or telephone regarding the delivery.

If nobody is available to receive the parcel, the carrier may:

Attempt delivery again;
Hold the parcel at a secure depot;
Request further delivery instructions; or
Return the parcel to the sender.

Follow the carrier’s instructions promptly, but be cautious of fraudulent delivery messages. If you are uncertain whether a message is genuine, contact us before providing information or making any payment.

If delivery fails because the address or contact information supplied was incorrect, access was unavailable or the parcel was repeatedly refused, reasonable redelivery or return costs may apply where permitted by law.

12. WHEN DELIVERY IS COMPLETE

Delivery is normally complete when the goods are delivered to:

The address provided with the order;
A person authorised to receive them at that address; or
Another secure location expressly agreed between you, Corey Technical and the carrier.

For business customers, delivery to reception, a goods-in department, site representative or another person reasonably appearing authorised to accept the parcel may constitute delivery.

Please take reasonable care when authorising a carrier to leave high-value equipment in a nominated safe place. Delivery to an unattended location may not be available because of insurance requirements.

13. INSPECTING YOUR DELIVERY

Inspect the external packaging and equipment as soon as reasonably possible after delivery.

Before opening a visibly damaged parcel, photograph:

The external packaging;
Any impact, crushing, puncture or water damage;
The shipping label; and
The condition of the parcel as delivered.

After opening the parcel, check that the product, lens configuration and supplied accessories match your order.

Retain all packaging if anything is damaged, missing or incorrect.

14. DAMAGED, MISSING OR INCORRECT DELIVERIES

If an order arrives damaged, incomplete or incorrect, contact us as soon as possible:

Email: hello@coreytechnical.co.uk

Telephone: 07533 952 969

Please provide:

Your name and order number;
A description of the issue;
Photographs of the parcel and product;
Photographs of the shipping label;
The product serial number, where applicable; and
Details of any missing items.

Prompt reporting helps us investigate with the carrier or fulfilment partner. Any requested reporting period is intended to assist the investigation and does not remove or reduce your statutory rights.

Do not return an item until we have provided the correct return instructions.

15. DELAYS AND CHANGES IN AVAILABILITY

Occasionally, an order may be delayed by circumstances such as:

Unexpected manufacturer shortages;
Production delays;
Specialist configuration requirements;
Customs inspections;
Severe weather;
Carrier disruption;
Industrial action;
Public holidays;
Cybersecurity or systems incidents; or
Other events outside our reasonable control.

If a delay becomes known, we will provide an updated estimate where reasonably possible.

If the revised delivery period represents a material change, we will explain the options available. Depending on the circumstances and your legal or contractual rights, these may include continuing with the order, selecting an alternative product or cancelling the affected item.

Nothing in this policy limits any consumer right to cancel where delivery is not made within an agreed period or within the period required by law.

16. FIXED DEADLINES

Standard delivery estimates should not be relied upon where equipment is required for a fixed inspection, project, shutdown, tender, mobilisation or other critical date.

Contact us before ordering if delivery by a particular date is essential. We will check current availability and advise whether the requested timeframe appears achievable.

A delivery date is guaranteed only where Corey Technical expressly confirms in writing that it is guaranteed.

17. LOST PARCELS

If tracking has not updated, a parcel appears delayed or you believe an order has been lost, contact us.

We will investigate with the carrier or fulfilment partner. Carrier investigations can take time, particularly for international or high-value consignments.

Please do not place a duplicate order unless this has been agreed with us, as the original parcel may still be delivered.

Where goods are confirmed as lost before delivery, we will provide an appropriate replacement or refund in accordance with your legal and contractual rights.

18. OWNERSHIP AND RISK

The point at which ownership and risk pass is governed by our Terms of Service and applicable law.

For consumers, goods remain at our risk until they come into your physical possession or the possession of a person you have nominated to receive them, subject to any applicable legal exceptions.

Separate provisions may apply to business customers as set out in our Terms of Service, quotation or written order agreement.

19. RETURNS

Do not return goods to the address shown on the original shipping label unless we have confirmed that address for the return.

Return locations vary because some products are supplied directly by manufacturers, distributors or fulfilment partners.

For cancellation, return and refund information, please read our Returns and Refunds Policy or contact hello@coreytechnical.co.uk.

20. CHANGES TO THIS POLICY

We may update this Shipping Policy to reflect changes to our manufacturers, product range, fulfilment arrangements, delivery services or legal requirements.

The latest version will be published on this page with a revised “last updated” date.

The shipping terms applying to an order will be considered alongside the product page, quotation, checkout information and order confirmation provided when the order was placed.

21. CONTACT DETAILS

Corey Technical Ltd, trading as Corey Technical

Registered in England and Wales

Company number: 17388835

Registered office: 8 Chainey Pieces, Haverhill, Suffolk, CB9 8BG, United Kingdom

Email: hello@coreytechnical.co.uk

Telephone: 07533 952 969

Shipping Policy

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