Dispatch and delivery
Orders are dispatched, for free, directly from Guide Sensmart in China using DHL or UPS. Tracking is provided and a signature is required on delivery.
Where the camera is already available with the selected lens configuration fitted and calibrated, Guide will dispatch it within three working days of payment. Shipping from China to the UK then takes approximately 5 days.
Where the camera and lens are available separately but require configuration and calibration, the preparation lead time is approximately 30 days before shipment. If the required lens is not in stock, the combined production and calibration lead time may be up to 60 days.
The expected delivery window will be confirmed for your selected configuration.
Import charges
Corey Technical covers import VAT, customs clearance and related import costs. You will not receive an additional import bill on delivery.
Returns
Contact Corey Technical before returning any product so we can ensure the correct process is followed and your return is handled as quickly as possible. Products must not be sent directly to Guide Sensmart without written return authorisation from us.
Change-of-mind and other non-fault returns may be requested within 14 calendar days of delivery. Products must be returned complete with all supplied packaging, accessories and documentation, and must not have been handled beyond what is reasonably necessary to inspect them.
If you believe the product has a manufacturing fault, contact us within 14 calendar days of delivery. Where a manufacturing defect is confirmed, Corey Technical will arrange the appropriate return, refund or replacement.
After this 14-day return period, faults affecting business purchases will be handled under the applicable manufacturer-backed warranty. Consumer cancellation rights and statutory rights relating to faulty, misdescribed or unsuitable goods remain unaffected.
We aim to make returns as straightforward and low-friction as possible, and our team will guide you through each step to minimise downtime.
Faults and warranty
Every PT450S supplied by Corey Technical includes the following manufacturer-backed warranty cover:
- Camera: 3 years
- Infrared detector: 10 years
- Supplied accessories, including the lens: 2 years
If a fault develops during the applicable warranty period, please contact hello@coreytechnical.co.uk with your order number, product serial number, a description of the issue and any supporting photographs or video. We will respond promptly and coordinate the next steps on your behalf.
Corey Technical manages the warranty process directly with Guide Sensmart, including assessment, repair or replacement where applicable. Once an authorised unit is received by Guide, eligible repairs or replacements are normally returned within seven working days. If a repair is expected to take longer, an estimated timescale will be provided within three working days.
All returns, repairs and replacements must be authorised in advance so we can ensure safe transit and the most efficient possible resolution.